Privacy policy

The Pharmacist Nutritionist Privacy Policy V1.1 06/11/2024

 

Our contact details

Name: Helen Shah

Address: Helen Shah, The Pharmacist Nutritionist Ltd, Etherow House, Woolley Bridge Road, SK13 2NS

E-mail: Helen@ThePharmacistNutritionist.com

 

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Email addresses
  • Telephone numbers
  • Information you provide relating to your diet, lifestyle, health etc

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • For use in consultations
  • To contact you

 

We use the information that you have given us in order to

  • Provide a safe service
  • To aid in consultations
  • To allow you to be contacted with results
  • To provide ongoing support

We may share this information with your GP, or other medical professionals if needed to protect your health and wellbeing

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Helen Shah, helen@thepharmacistnutritionist.com

 

How we store your personal information

Your information is securely stored.

For In person & online appointments:

We keep your contact details, consultation notes, medical, drug, family and social histories for the time period you employ our services and for 6 months after as an active file.  After this time your case will be closed and your information stored securely indefinitely to be used for regulatory or legal purposes if they arise.

 

For appointments attended at The Same Day Dr Clinic; in addition to the above:

As you attend your appointment with The Same Day Doctor clinic, your contact details, medical, drug, family, social histories, and consultation notes are required by UK law to be kept for the period you employ our services and 10 years after your death. Your electronic patient record (EPR) will be kept securely, indefinitely. 

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at helen@thepharmacistnutritionist.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at helen@thepharmacistnutritionist.com You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk